Frequently Asked Questions

How many days does it take to process my order?

WE HAVE A 5-6 BUSINESS DAY TURNAROUND FROM THE TIME THE ORDER IS PLACED

Can I get my order faster?

YES. WE CAN ACCOMODATE MOST REQUESTS FOR FASTER DELIVERY. A SMALL RUSH FEE MAY APPLY. PLEASE ASK A SALESPERSON FOR AVAILABILITY.

I'm not sure what I want, can you help me?

WE ARE HERE TO HELP. WE HAVE A TRAINED SALES STAFF THAT CAN GIVE YOU IDEAS TO FIT YOUR NEEDS AND BUDGET.

Can you make a custom award for our event that I don't see on the website?

YES WE CAN. CUSTOM AWARDS IS WHAT WE DO. WE MAKE ALL AWARDS IN HOUSE AND CUSTOMIZE MOST ANY AWARD. WE HAVE A SHOWROOM FULL OF IDEAS IF YOU ARE IN THE AREA.

Do you have all the items in stock?

WE HAVE A LARGE SELECTION OF PRODUCT ON SITE. IF WE DON’T CURRENTLY HAVE IT IN STOCK, IT USUALLY TAKES 1-2 DAYS TO GET IT FROM THE WAREHOUSE.

Can I use my company/organization logo or artwork on the awards?

YES. WE CAN INCORPORATE MOST LOGOS INTO THE AWARD. SPECIFIC ELECTRONIC FILE FORMATS ARE NEEDED FOR US TO IMPORT. CHECK THE ARTWORK TAB FOR MORE INFO OR GIVE US A CALL. A SMALL ONE-TIME FEE APPLIES TO NEW LOGOS.

How much does it cost to engrave on the trophies?

ENGRAVING ON TROPHIES IS ALWAYS INCLUDED IN THE SALE PRICE. NO ADDITIONAL CHARGES.

Do you give discounts for charitable organizations?

WE GIVE QUANTITY DISCOUNTS ON OUR PRODUCTS TO ALL CUSTOMERS. WE WILL WORK WITH EVERYONE TO FIND AN AWARD TO FIT YOUR BUDGET.

What type of payment do you accept?

WE ACCEPT THE FOLLOWING: CASH, CHECK, VISA, MASTERCARD AND DISCOVER CARD. WE DO NOT BILL OUR CUSTOMERS UNLESS THEY HAVE AN ESTABLISHED OPEN ACCOUNT. ASK SALES PERSON FOR DETAILS.